+91 88578 53138 info@codexxa.in Pune Β· Bengaluru Β· Mumbai
Conversational AI Development

Build AI Agents That Talk Like Humans

Deploy intelligent chatbots and voice assistants that understand context, handle complex queries, and deliver human-like conversations at scale.

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89%
Average resolution rate
40%
Reduction in support costs
24/7
Always-on customer support
50+
Conversational AI deployments

Conversational AI Capabilities

From rule-based bots to LLM-powered agents β€” we build conversational systems that understand, respond, and resolve.

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Text chatbots

Natural language processing chatbots for websites, apps, and messaging platforms like WhatsApp, Slack, and Teams.

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Voice Assistants

Speech-enabled AI agents that handle phone calls, IVR systems, and voice-activated customer interactions.

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LLM-Powered Agents

Large language model integration for complex reasoning, multi-turn conversations, and contextual understanding.

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Omnichannel Deployment

Unified conversational experience across web, mobile, social, and voice β€” with context carrying across channels.

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Intent & Entity Recognition

Advanced NLP for understanding user intent, extracting entities, and routing conversations intelligently.

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Analytics & Optimization

Conversation analytics, sentiment tracking, and continuous learning pipelines for performance optimization.

Industries We Serve

Conversational AI tailored to your industry's unique needs

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Banking & Finance

Account inquiries, loan applications, fraud alerts, and transaction support via conversational AI.

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Healthcare

Appointment scheduling, symptom checking, prescription refills, and patient support automation.

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eCommerce & Retail

Product discovery, order tracking, returns, and personalized shopping assistance at scale.

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Travel & Hospitality

Booking assistance, itinerary management, cancellation handling, and travel recommendations.

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Enterprise & SaaS

Internal support, onboarding assistance, workflow automation, and knowledge base access.

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Telecom

Plan management, technical support, bill inquiries, and service activation via chat and voice.

From Discovery to Deployment

Our structured approach ensures conversational AI that actually works for your users.

1
Conversation Design

Map user journeys, define intents, and design conversation flows that feel natural.

2
NLU Training

Train intent classifiers and entity extractors on your domain-specific data.

3
Integration

Connect to your CRM, knowledge base, and backend systems for real-world actions.

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Continuous Learning

Monitor, analyze, and retrain models based on real conversation data and feedback.

Conversational AI Tech Stack

OpenAI GPT
LangChain
Rasa
Dialogflow
Amazon Lex
Whisper
Twilio
WhatsApp API
Redis
MongoDB
FAISS
FastAPI

Frequently Asked Questions

What's the difference between rule-based and LLM-powered chatbots?

Rule-based bots follow predefined decision trees and work well for structured queries. LLM-powered bots understand natural language, handle ambiguity, and can manage complex multi-turn conversations. We typically recommend a hybrid approach that combines both for optimal results.

How long does it take to build a conversational AI solution?

A basic chatbot takes 4-6 weeks. Advanced LLM-powered agents with integrations typically take 10-14 weeks. Voice AI solutions add 4-6 weeks due to ASR/TTS tuning and IVR complexity.

Can you integrate with our existing customer service tools?

Yes, we integrate with all major platforms: Salesforce, Zendesk, Freshdesk, Intercom, HubSpot, and custom CRM systems. We also connect to knowledge bases, ERP systems, and payment gateways.

How do you handle conversations in multiple languages?

We implement multilingual NLP pipelines that can detect language and switch models accordingly. Most solutions support 10+ languages out of the box, with option to add more with additional training data.

What's your approach to chatbot containment rate?

We design for high containment through comprehensive intent coverage, smart escalation paths, and continuous optimization. Our average containment rate is 85-90% for trained agents, with clear escalation paths for unresolved queries.

Do you provide ongoing maintenance and updates?

Yes, we offer monthly retainer packages that include conversation monitoring, model retraining, intent expansion, and performance reporting. We also provide SLA-backed support for critical issues.

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